information reflects your site: ◇. Application—Uses default or the Configuration Manager application names (CCPulse, Data Modeling Assistant, IRDesigner. Engagement Phase Templates. Web Engagement includes the following types of standard reporting templates for the engagement phase. In this post, I will explain how to configure Genesys CCPulse application to show agent’s last logged in time in CCPulse. Some supervisors would like to view.

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Genesys CCPulse – How to show when agent logged in?

Ivr Jobs In Bangalore. Genesys announced the acquisition of SpeechStorm, a self-service interactive voice recognition application company, in December Please feel free to ask any questions you may have regarding CCPulse.

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CC Pulse will show statistics in the form of tables and bar charts in this window. You can only choose objects that have statistical similarities.

Genesys CCPulse – How to show when agent logged in?

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